Pay or View My Water Bill

Pay online, in-person, by phone, or by mail

Important Notice to Customers Using Automatic Bank Bill Pay Only

We are aware of an issue affecting some customers who pay their water bill through their financial institution’s online bill payment service.

A small number of payments initiated through customers' financial institutions have been delayed or rejected before reaching Hillsborough County Water Resources, specifically after May 8, 2026. In some cases, customers made their payment on time, but the transaction was not successfully processed by their financial institution.

What You Should Do

If you use your financial institution's automatic online bill pay service:

Log in to your financial institution’s account and verify that Hillsborough County Water Resources is listed as an active payee.
Confirm that your water utility account number is entered correctly.
Review any recurring or automatic payment settings to ensure they are still active and accurate.
Contact your financial institution and ask them to verify that payments to Hillsborough County Water Resources are being processed successfully and that no updates or reauthorization are required.
Monitor your account to confirm that future payments are sent and cleared as expected.

If you recently submitted a payment:

Check your financial institution’s account to verify whether the payment was processed.
If the payment was rejected, canceled, or returned, please contact your financial institution to correct and/or update your payment.
If your payment was submitted on time, but has not been credited to your water account, please contact Water Resources Customer Service as soon as possible at (813) 307-1000.

We are actively working with our payment partners to resolve this issue and minimize any disruption to our customers. We appreciate your patience and cooperation.

What you need to know to pay or view your bill online. You can also pay by phone, mail or in-person.

Things to consider

If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
Do not pay water restriction violations online or by phone
To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Brandon Customer Service Center

How to pay

We offer multiple ways to pay your bill.

Pay online

View your bill by logging into your online account
- Login ID is your account number
- To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
Sign up for recurring autopay services
Available 24/7

Pay by phone

Call (813) 307-1000
Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
Available 24/7

Pay by mail

Send payment to:
Hillsborough County Water Resources Department
P.O. Box 89637
Tampa, FL 33689

Payment methods:
- Check
- Money order
To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing

Please do not mail payments to any of the locations listed below.

Pay in person

Brandon Customer Service Center - 332 N. Falkenburg Rd. in Tampa

Monday through Friday, 8 AM to 5 PM

Bill pay kiosk in the lobby

Available 24/7

Payment Drop Box
Bill pay kiosk at the drive-up window

Jimmie B. Keel Library - 2902 W. Bearss Ave. in Tampa

Bill pay kiosk in the front of the building in the drive-up book return area

Maureen B. Gauzza Library - 11211 Countryway Blvd. in Tampa

Bill pay kiosk in hallway next to vending machines

South Shore Library - 15816 Beth Shields Way in Ruskin

Bill pay kiosk

Pay at any Florida Amscot location

Payments made by 8 PM will post to your account at 8 AM the next business day
Payment method:
- Cash
Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.

Final notice process

We mail final notice postcards through the U.S. Postal Service
If payment is not received by the due date, water service may be shut off
To restore service, you must pay the full balance plus any applicable fees
We will reconnect service the next business day after payment is received

Resources

Get help

Department: Water Resources
Email: pud-publicutilitiescustomerservice@hcfl.gov
Phone: (813) 307-1000