Pay or View My Water Bill

Pay online, in-person, by phone, or by mail

New Process for Final Notices

Effective Oct. 1, 2024, Hillsborough County Water Resources will no longer hand-deliver final notices for unpaid bills to customers. Instead, customers will receive a final notice postcard through the U.S. Mail.

If payment is not made on time, your water service may be interrupted. To restore service, you must pay the full amount owed, including any service fees. Once payment is received, services will be restored on the next business day.

What you need to know to pay or view your bill online. You can also pay by phone, mail or in-person.

Things to consider

If you received a two-month bill or a discontinue notice, please use our 24/7 automated pay-by-phone or online service
If your account is interrupted for non-payment, services will not be restored until the next working day after your full payment is received
All payments that post after the due date on the bill may require additional collection processes and result in a deposit increase review
Do not pay water restriction violations online or by phone
To pay water restriction violations, use the envelope provided with the citation, or pay in person at our Brandon Customer Service Center

How to pay

Pay online

View your bill by logging into your online account
- Login ID is your account number
- To create a password and set up a secured online access profile, we recommend that you review our User Help Guide to more accurately and easily view or pay your water/wastewater bill
Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
Sign up for recurring autopay services
Available 24/7

Pay by phone

Call (813) 307-1000
Payment methods:
- Credit/debit card (Visa, Master Card, Discover and American Express)
- ACH one time withdrawal
Available 24/7

Pay in person

Brandon Customer Service Center - 332 N. Falkenburg Rd. in Tampa

Monday through Friday, 8 AM to 5 PM

Bill pay kiosk in the lobby

Available 24/7

Payment Drop Box
Bill pay kiosk at the drive-up window

Jimmie B. Keel Library - 2902 W. Bearss Ave. in Tampa

Bill pay kiosk in the front of the building in the drive-up book return area

South Shore Library - 15816 Beth Shields Way in Ruskin

Bill pay kiosk

Hillsborough County Center - 601 E. Kennedy Blvd in Tampa

Bill pay kiosk

Pay at any Florida Amscot location

Payments made by 8 PM will post to your account at 8 AM the next business day
Payment method:
- Cash
Only Florida AMSCOT locations are authorized payment locations outside of the “Pay in Person” centers listed above. Payments dropped off at any other locations are not processed or posted to your account immediately and may result in payment posting delays and/or cause interruption of services.

Pay by mail

Send payment to:
Hillsborough County Water Resources Department
P.O. Box 89637
Tampa, FL 33689

Payment methods:
- Check
- Money order
To avoid late fees, please send 5 to 10 days prior to the due date to allow enough time for processing

Resources

Get help

Department: Water Resources
Email: pud-publicutilitiescustomerservice@hcfl.gov
Phone: (813) 307-1000