Report water main, sewer main, or other pipe breaks
Understanding water and sewer mains
Water mains are pipes that carry drinking water to homes and businesses.
Sewer mains are large, primary pipes in a sewage system that collect wastewater from connecting pipes and transport it to a treatment facility or disposal point.
How to report water and sewer main (pipe) breaks
Report water and sewer main (pipe) break issues such as street flooding not caused by rain, low water pressure, discolored water, or a water outage in your home. When submitting a case, select "Other" as the case type in the first dropdown list titled "What type of Water & Sewer issue are you reporting?"
To report street flooding that does not appear to be related to a water or sewer main (pipe) break, visit the Report Flooding webpage.
If you are experiencing a water emergency such as a broken water main or a sewer emergency that is causing a backup into your home due to a depression caused by a damaged pipe, or other property damage, do not submit an online request. Report it to Water Resources at (813) 272-5977.
Get help
Department: Water Resources
Email: pud-publicutilitiescustomerservice@hcfl.gov
Phone: (813) 272-5977